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Problem Solving and Decision Making

Books Buzan, Tony and Barry (2006) The Illustrated Mind Map Book. Pearson Education Canada De Bono, Edward (2000) Six Thinking Hats Revised. Penguin Books Canada Tropman, John E.E. (Nov 1995) Effective Meetings: Improving Group Decision Making. Sage Publications Kaner, Sam et al (1996) Facilitator’s Guide to Participatory Decision-Making. New Society Publishers Moore, C.M. (1987) Group Techniques For Idea Building Newbury...

Power and Diversity

Books Brinkman, Dr. Rick and Kirschner, Richard (1996) Dealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone. McGraw-Hill Cava, Richard (1999) Dealing with Difficult People. Key Porter Books Corey, Gerald et al (2004) Group Techniques. Brooks/Cole-Thompson Learning Thomas, R. Roosevelt (1999) Building a House for Diversity. American Management Association Publications Download article as...

Group Development and Learning Styles

Books Gardner, Howard (2006) Multiple Intelligences: New Horizons in Theory and Practice. Basic Books Nadler, Reldan S. (1991) Processing the Experience: Enhancing and Generalizing Learning. Kendal Hunt Publishing Seagal, Sandra and Horne, David (1997) Human Dynamics: A New Framework for Understanding People and realizing the Potential in Our Organizations. Pegasus Communications Tieger, Paul D. and Barron-Tieger, Barb The...

Communication Skills

Books Bone, Diane (1994) The Business of Listening. Crisp Publications Booher, Dianna (1994) Communicate with Confidence. McGraw-Hill Condrell, Jo/Bough, Bernice (1999) 101 Ways to Improve Your Communication Skills Instantly. GoalMinds Tannen, Deborah, PhD. (1991) You Just Don’t Understand. Random House Publishing Group Download article as...